Privacy Policy
Last updated: 23 October 2026
Who we are
Altus Performance Partners is a trading name of Psychological Services for Health Ltd ("we", "us", "our"), a company registered in England and Wales, company number 16136707, registered office [ADDRESS]. We are the data controller for personal data collected through altusperformancepartners.com (the "Website"). ICO registration number: [ZB936334].
This policy explains how we use your personal data under the UK GDPR and the Data Protection Act 2018.
What we collect and why
Enquiries. If you contact us by the Website form or email, we collect your name, email address, organisation and the content of your message. We use this to respond to you and discuss potential work. Our lawful basis is legitimate interests (responding to people who contact us) and, where relevant, taking steps before entering a contract.
Website usage data. We use cookies and similar technologies to collect your IP address, browser, device and network information, pages visited, clicks, scrolling, search terms and timestamps. We use this to keep the Website secure and understand how it is used. Strictly necessary cookies rely on legitimate interests. Analytics cookies are used only if you accept them in our cookie banner (consent).
Fonts. The Website loads fonts from Google Fonts and Adobe Fonts. These providers may receive your IP address and information about your browser and the page you are viewing.
Please do not send health or other sensitive personal information through the Website form or by email before we have agreed a written engagement. If we work together, information about clients is handled under a separate client privacy notice.
We do not sell your personal data, run marketing mailing lists from Website data, or make automated decisions about you.
Who we share data with
We share data only with service providers who help us run the Website and our business, acting on our instructions:
Squarespace, our Website hosting and form provider. Squarespace may also act as an independent controller for some usage data (see Squarespace's privacy policy).
Google (Google Workspace), for email delivery and storage of enquiries.
We may also disclose data where required by law or to protect legal rights.
International transfers
Squarespace and Google may process data outside the UK, including in the United States. Transfers rely on UK-approved safeguards: UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework) or the UK International Data Transfer Agreement or Addendum.
Cookies
Cookies are small files stored on your device. Strictly necessary cookies are always used so Squarespace can securely serve the Website. Analytics and performance cookies are used only when you accept them in the cookie banner. You can change your choice at any time via the cookie settings link or your browser settings. For details of the cookies Squarespace sets, see "The cookies Squarespace uses" in Squarespace's documentation. We do not use advertising cookies.
How long we keep data
Enquiries: 12 months after our last contact, unless we agree work together, in which case client record retention applies.
Website usage data: according to the analytics retention period (generally up to 14 months).
We may keep data longer where the law requires.
Security
We use HTTPS encryption, strong passwords, access controls and data minimisation. No internet transmission is completely secure, so we cannot guarantee absolute security.
Your rights
You can ask us to access, correct or erase your data, restrict or object to our use of it, receive it in portable form, and withdraw consent at any time. Email admin@altusperformancepartners.com. We may need to verify your identity and will respond within one month.
Complaints
You can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to address your concern first.
Children
Our services are directed at organisations and adults. We do not knowingly collect data from anyone under 18.
Third-party links
The Website may link to other sites. We are not responsible for their privacy practices.
Changes to this policy
We may update this policy. The latest version is always on this page, with the date above.
Contact us
Psychological Services for Health Ltd, trading as Altus Performance Partners, [Wingates House, Morpeth, NE65 8RW]. Email: admin@altusperformancepartners.com.
3. Website Terms of Use
Last updated: [23/10/2026]
3.1 About these terms. This website is operated by PSYCHOLOGICAL SERVICES FOR HEALTH LTD, trading as Altus Performance Partners (company details in the footer). By using the site you accept these terms.
3.2 Information only. Content is for general information and is not professional, clinical, legal or financial advice. No client relationship is created by using the site or contacting us. Services are provided only under a separate written agreement.
3.3 Accuracy. We aim to keep content accurate and current but do not guarantee it is complete or up to date. Statistics and research are cited to their stated sources and may change.
3.4 Intellectual property. All content, branding and materials are owned by or licensed to us. You may view and share links to pages for personal or internal business use. You may not copy, republish or commercially reuse content without written permission.
3.5 Third-party links. We are not responsible for the content or privacy practices of other sites.
3.6 Liability. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law. Subject to that, we are not liable for loss arising from your use of, or reliance on, this website, and we provide it "as is".
3.7 Acceptable use. Do not misuse the site, attempt unauthorised access, or introduce malicious code.
3.8 Changes. We may update the site and these terms at any time.
3.9 Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.